925 Sterling Silver 1 Carat Moissanite Teardrop Pendant Necklace – 8H8A Cut

Q1: How long does it take for you to process and ship my order?
A: We know you're excited to receive your jewelry! All orders are processed and packaged within 1-2 business days (excluding weekends and holidays). Custom or personalized items may require an additional 3-5 business days for crafting, which will be noted on the product page.

Q2: How long does international shipping take and how much does it cost?
A: We offer several shipping options at checkout:

• Standard Shipping: Estimated delivery in 7-14 business days (tracking included).
• Express Shipping: Estimated delivery in 3-7 business days (for rush orders).
  The exact shipping cost is calculated at checkout based on your location and the package weight. We also offer Free Standard Shipping on all orders over $30.And offer Free Express Shipping on all orders over $50.

Q3: Is my package insured? What if it gets lost?
A: Yes, all orders come with a tracking number that you can follow in your account. While lost packages are very rare, if your tracking shows no movement for an extended period or is marked lost by the carrier, please contact us immediately. We will open an investigation and either send a replacement or issue a full refund.

Q4: My ring/necklace doesn't fit or I've changed my mind. Can I return it?
A: Of course! If you change your mind, you can return or exchange your item within 28 days of receiving it. To be eligible, items must be unworn, in their original condition, and include all original packaging and tags. Please note that return shipping costs are the customer's responsibility, and we recommend using a tracked service.

Q5: Can I return earrings?
A: For hygienic reasons, we cannot accept returns or exchanges on earrings (including ear cuffs) unless they arrive faulty or damaged. Please check the sizing and style carefully before purchasing. If you have any questions, feel free to contact us!

Q6: My item arrived damaged or is the wrong item. What should I do?
A: We are so sorry to hear that! Please contact us within 48 hours of delivery via your order confirmation email or our contact page. Make sure to include a photo or video of the issue. Once verified, we will cover the return shipping costs and issue a full refund or send a replacement immediately.

Q7: How long do refunds take?
A: Once we receive and inspect your returned item, we will process your refund within 7 business days. The refund will be issued to your original payment method (credit card, PayPal, etc.). Depending on your bank or payment provider, it may take an additional 3-10 business days to appear in your account.

Q10: Will my silver jewelry tarnish? How do I care for it?
A: It's natural for sterling silver to tarnish over time when exposed to air, moisture, or chemicals. To keep your jewelry looking its best, we include a free anti-tarnish cloth and a sealed bag with every order. Always store your silver pieces in the sealed bag when you're not wearing them.

Q11: Can I buy directly from Instagram or Facebook?
A: Yes, absolutely! You can shop our latest collections directly through our Instagram Shop or Facebook Page. Just click on the product photo you like, and you'll be directed to our secure website (Shopify store) to complete your purchase.

Q12: I forgot to use my discount code! Can I get the difference back?
A: Please send us a direct message with your order number right away! If your order hasn't been shipped yet, we may be able to cancel the original order so you can place a new one with the discount, or we can refund the difference. If it has already shipped, we encourage you to use it next time—follow us for more promotions!